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Jonathan's Liverstone

A place of Bile & other Humours.

BlogRoll


Stupid Charges are not customer service.  

1145 am, a mid-city Kiwibank branch;
obviously a bad time to choose as there are only half the usual number of tellers, and a fair sized queue.

When I finally get to the counter
"Can I have four fifty dollar notes please, as an EFT-POS transaction?"
(Don't ask ... it doesn't matter!)
"Certainly, please swipe you card."
"Oh, I'm afraid I'm going to have to charge you $2 transaction fee, as you have an 'Internet account'."
"Eh ..., but if I just turned up & asked you to change $200 into $50 notes there would be no charge?"
"That's right" she says helpfully, realising how silly it's already getting, "if you want to withdraw $200 from the ATM terminal outside, I will change it for you."
"But, then I will have to work my way through that long queue again ..."
"Oh, no, you can come straight back to this counter; I will wait for you."
... so that's what I did, making all those poor people in the queue wait for me, because she did not have the discressionary power to waive a patently silly charge, which I was too bloody minded to pay!
An I didn't ring them & complain, because I don't expect that I would find anyone in Kiwibank who would listen & have the power to make a difference.

Disclaimer: (I stole this from Internal Affairs.)
All links and references to other websites, organisations or people not within my control are provided for the user's convenience only, and should not be taken as endorsement of those websites, or of the information contained in those websites, nor of organisations or people referred to. I also do not implicitly or impliedly endorse any website, organisation or people who have off-site links to this website.
... But then again; I only link to sites 'cos I see something there that's worth linking to.