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Jonathan's Liverstone

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Banks, EFT-POS and Customer Service  

Am I the only one to find this stupidity ... frustrating?
When reviewing my bank account, there are a whole bunch of EFT-POS transactions which I need to take a stab at identifying.
The usually have such cryptic descriptions as:
"POS W/D WELLINGTON BA-10:27"
"POS W/D UPPER HUTT NE-16:09"
"POS W/D HAWKES BAY CU-17:02"
"POS W/D HAVELOCK NEW -15:59"
These jerks have not given any thought to the label they attach to their transactions, and so with a limit of 13 characters, the only useful information transmitted is the town that the transaction occured. (I have no idea what place called "BA...." I was at at 10:27, the last one is the Havelock North New World supermarket).
Is there no-one in the banking community who *actually* considers that there is a need for standards in customer service and so would drive a sensible usage of the description label by trading companies?

Posted by The Denizen @  10/29/2005 11:34:00 pm }
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1 Comments:

Anonymous Anonymous said...

i agree
I have one W/D THE WELLINGTO

9:02 pm  

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