I'm sure that hundreds of Xtra customers are going to be ecstatic over the news $20 Million Makeover For Xtra Email.
It might be good idea if even part of that was spent on upgrading their VERY shaky authentication servers. It was only a couple of weeks ago and there was a major with their servers taking out all new connections for long enough that customers are getting a (what) $3.00 refund? And I understand that the recent Telecom broadband upgrade was a bit of a nightmare for the contractor doing the customer upgrades. The change needed the connection to re-authenticate, and if they had done them all automatically, the Xtra authentication servers would have shit themselves.
Another example of big spending up front on the sexy looking stuff (what management & marketing can comprehend), and the back-room technology being held together with baling twine.